CONTACT

Our support team helps you reliably and competently with any enquiry related to Pulse Luxentis. Whether you are just researching, already registered or actively using the platform, we help you move forward quickly.

How to contact us

We support you specifically on all matters related to your account and the use of Pulse Luxentis. Our team is available Monday to Friday during normal business hours (CET) and handles enquiries with high priority. Typical areas where we assist:

• Creating and verifying your account, as well as account management (includes profile and risk settings)
• Technical help for the platform, the app or in case of errors
• Questions about deposits and withdrawals, processing times and accepted payment methods
• Information about features, strategies, AI logic and available instruments
• Feedback, ideas and suggestions for improvement for development
• Support for other issues, from general to individual

Use the secure contact form below and fill in all relevant fields so we can process your request quickly. As a rule you will receive a response on working days within 24 hours, often sooner. For urgent technical issues a live chat may be available (weekdays 9–18).